Return Policy

# Refund and Return Policy

## Return and Exchange Policy

At partdepots.com, your satisfaction is our highest priority.

partdepots.com, operated by Al Mawhiba Technology Company, is pleased to offer its valued customers a clear and flexible Return and Exchange Policy in accordance with the applicable commercial laws and regulations of the Kingdom of Saudi Arabia. Please review the following terms to ensure your requests are processed quickly and smoothly.

### Return & Exchange Period

Customers may request:

* A **return within 7 days** from the date of receiving the shipment.
* An **exchange within 14 days** from the date of receiving the shipment.

All requests are subject to the conditions outlined below.

## 1. General Conditions for Returns and Exchanges

To qualify for a return or exchange:

* The product must be in its original condition and completely unused.
* The product must be returned in its original manufacturer packaging, including all accessories, manuals, documentation, and spare parts supplied with it.
* The original purchase invoice or order number must be provided as proof of purchase.

## 2. Non-Returnable and Non-Exchangeable Items

Due to the nature of the products offered by partdepots.com, returns and exchanges are not accepted in the following cases:

* Products that have been modified, installed, fitted, or used in any equipment or machinery.
* Products damaged or malfunctioning due to misuse or failure to follow proper installation instructions.
* Special orders or products imported, sourced, or supplied specifically upon the customer’s request.
* Digital content, software, activation keys, or electronically delivered codes (if applicable).

## 3. Defective or Shipping-Damaged Products

We take great care in packaging and delivering our products. If you receive a product that is damaged during shipping or contains a manufacturing defect:

* You must notify our Customer Service team within **48 hours** of receiving the shipment.
* Clear photos showing the damage or defect must be provided.

In such cases:

* partdepots.com will bear all return and replacement shipping costs.
* The customer may choose either a replacement product or a full refund.

## 4. Shipping Costs for Customer-Initiated Returns

If the return or exchange request is due solely to customer preference and not because of a defect or damage:

* The customer is responsible for all shipping costs associated with returning the product to our warehouse.
* Original shipping charges (if any) and electronic payment processing fees will be deducted from the refund amount.
* Only the net value of the product will be refunded.

## 5. Refund Process

Once the returned product has been received, inspected, and approved as meeting the return conditions:

### Credit/Debit Card Payments

(Mada, Visa, Mastercard)

The refund will be issued to the same payment method used for the purchase within **7 to 14 business days**, subject to the policies and processing times of the card-issuing bank.

### Cash on Delivery or Bank Transfer Payments

Customers will be contacted to provide their bank account details (IBAN), and the refund will be transferred accordingly after deducting any applicable administrative service fees.

## How to Request a Return or Exchange

To submit a return or exchange request, please contact us through the store’s official email address or via the customer service contact numbers listed on the “Contact Us” page.

## Policy Updates

The management of partdepots.com reserves the right to amend or update this Return and Refund Policy at any time in response to operational requirements or legal and regulatory developments.